Returns & Exchanges
At SOFGEL, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for any products that do not meet your expectations. Please ensure items are returned in their original packaging and condition to qualify for a full refund or store credit.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a unique Return Authorization number.
Pack with Care
Securely place the items in their original packaging, ensuring all seals and protective boxes are intact to prevent damage during transit.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing